Returns & Refunds Policy

Returns & Refunds 

At Kipling’s Drops, we aim to ensure that every product you purchase is delivered in the best possible condition. For this reason, we do not accept returns due to change of mind. Once products have left our bar, we can no longer control their handling or storage conditions.

On rare occasions, a product may be deemed “faulty”. In such cases, we are happy to offer a full refund of the purchase price. However, we require a minimum of 3/4 of the original bottle to be returned to us for assessment before a refund can be approved. Kipling’s Drops will cover the cost of return shipping in these instances.

We comply with your rights under Australian Consumer Law. If you receive stock that is incorrect or not as ordered, you may request a return or replacement within 7 working days of delivery. Please provide the following details:

• The name of your business (if applicable)
• Your full name
• The date the order was delivered
• Your transaction number

Please allow up to 10 working days for all refunds and exchanges to be processed. Orders placed incorrectly that require returns may incur additional freight and handling costs.

For all returns and exchanges requiring a refund, Kipling’s Drops requires evidence that the parcel has been posted back to us, or confirmation from our courier partner that the item is being returned. This confirmation may take up to 10 business days. Acceptable forms of return evidence include:

• A valid tracking link
• A courier receipt
• Any other documentation deemed sufficient by Kipling’s Drops

Please refer to our Terms and Conditions for more information regarding damages, vintage substitutions, and other concerns.